Fair use policy

1Cars

Your plan's number is how many cars you can have listed at one time: your own cars and the attached cars you send on trips. A car you sell or stop using can be removed and another listed in its place, as often as you like.

Outside fair use:

• Listing one car to stand for several, or sending trips with cars that are not listed to stay under the plan.
• Swapping one listed car's plate and details between different cars, so that more cars run than the plan holds.

2Unlimited trips and requests

Unlimited means we never count or charge for trips, requests, drivers or customers in your own cab business. Busy months are fine.

Outside fair use:

• One account shared by two or more separate businesses. Each business needs its own account.
• Running another operator's trips through your account for them.
• Requests sent by a script or a bot, or the request page used to test load or to collect addresses.

3Google calls

Google calls are not unlimited: each plan has its number a month, because each call costs us money at Google. A call is one list of address suggestions shown, one address picked, one map opened or one distance measured.

When the month's calls run out you have two choices. Buy a top-up from us, and address search comes back at once. Or do nothing: requests keep coming, the customer types the addresses, there is no estimate, and you do the rest yourself, as you would on a phone call: check the route, work out your price, agree it with the customer and send your quote. Calls start again on the 1st of the month.

4If use looks unusual

We write to you first and ask. Most of the time there is a plain reason. If you simply run more cars than your plan holds, we ask you to move to the plan that fits.

We never switch off a working account without telling you first and giving you time to answer, and we never delete your data over fair use. Suspension is only as the terms of use describe.

5Contact

Questions about your plan or this policy: support@triplli.com..